Business Intelligence and Data Visualization

Unified Customer Profile

Understanding and creating a unified customer profile is one of the most pressing issues for many businesses. The problem exacerbates due to the siloed nature of data capture. For instance

Analytics Tools:
Stores data of a customer’s behavior on a digital site Tools: Google Analytics, Tealium, Omniture, and others.

Customer Support Software:
Stores data about the issues customers have experience with the business, whether that is a bad shopping experience, a delayed delivery, a rude employee encounter, or anything else.
Tools: Zendesk, FreshDesk, Salesforce Desk, and others.

Customer Engagement Chat:
Customers who visit websites may sometimes interact with customer service, sales, or marketing departments using the on-site chat functionality.
Tools: Intercom, Zendesk Chat, Freshchat, and others.

There are many touchpoints like these across the enterprise. Unless these touchpoints are consolidated, understanding the overall customer experience with the business is challenging.

Consolidate your customer data and start creating seamless experiences for your customers.

Unified Sales and Product Data

For companies that do business online and offline, their sales data resides in many systems. Take, for instance, a seller of cosmetics. They are likely selling on Amazon, on their own branded site, in their retail outlets, as well as in big box stores like Macy's. Multi channels presence is a necessity for many businesses.

With sales data captured in so many systems, how do you report and analyze the data effectively? Do you ask one of your analysts or administrators to compile a sales report and share with you each week? How frequently do you get access to sales data? How would your decision-making change if this data were to be made available to you in real-time in any device you use?

Allow us to build your unified sales data sets so that you stay on top of your business at all times.

Data Modeling

A vital component of any analytics or business intelligence exercise is the consolidation of data from disparate systems and the creation of queryable datasets. With the advent of cloud and SaaS applications, it is ubiquitous these days for companies to have data residing in multiple systems. Unless this data is unified, it is challenging to get a comprehensive understanding of customers, products, sales, marketing performance, and much more.

The essence of data modeling is to ensure that reliable data sets are developed and maintained on an ongoing basis to enable business users and analysts alike to leverage these data sets and generate insights to drive business growth. We bring our considerable skills in this area to set you up for success.

Dashboard Modernization and Migration

• Have you outgrown your current BI tool?
• Has your implementation of the BI tool hit a roadblock?
• Have you uncovered additional requirements that your current BI tool doesn’t support?

Businesses adopt new technologies from time to time, and BI technologies are no different. Contact us today for consultation and migration assistance from your existing BI stack to a more appropriate solution that fits your business requirements.

Our BI developers and architects are certified and have extensive experience in BI tools like Looker, Tableau, PowerBI, Oracle Analytics Cloud, and others.

Automated Reports and Dashboards

Do these situations resonate with you?

• Are you downloading reports daily from different applications for your reporting needs?
• Are you a business user, and manual reporting is still a significant part of your work?
• Are you a marketer, and you are compiling marketing performance reports manually?
• Are you an analyst and manual reporting still a significant part of your work?
• Are you a decision-maker, and your teams are scrambling to compile together spreadsheets for data you requested and delivering them to your inbox?
• Does your IT team have a large backlog, and they cannot take up your data request at this time?
• You make a data request, and you have to wait a few days to get the data? Do you wish you had this data instantly accessible?
• You are missing out on important events in the business because you don't have access to near real-time data?
• Are you writing your scripts to download data from various cloud systems?

Whether you have a centralized data warehouse or not, we can help you automate your reports and dashboards. Our experts can assist you throughout the journey from requirements gathering and analysis to implementation, testing, and roll out.

Reclaim your time, and increase productivity by automating reporting and dashboarding at your business.